Refund policy

RETURN & REFUND POLICY

Last Updated: August 26, 2026

Thank you for shopping with apnacart.online. We want you to have a smooth and satisfactory shopping experience. If you are not completely satisfied with your purchase, please review our return and refund policy below.

  1. RETURN ELIGIBILITY

You may request a return if:

• The product you received is damaged or defective.
• You received the wrong product.
• The product is significantly different from the description provided on our website.

You must contact us within 7 days of receiving your order to request a return.

Products should be unused and in their original packaging, with all accessories, tags, and other included items, where applicable.

  1. NON-RETURNABLE ITEMS

Certain products may not be eligible for return, including:

• Products that have been used, damaged, or altered by the customer.
• Products damaged due to improper handling or misuse.
• Products without their original packaging or accessories, where applicable.
• Items specifically identified as non-returnable on the product page.
• Products returned after the applicable return period.

  1. DAMAGED OR INCORRECT PRODUCTS

Please inspect your order as soon as you receive it.

If you receive a damaged, defective, or incorrect product, contact us at:

Email: apnacartonline.00@gmail.com

Please include:

• Your order number
• Your name
• A description of the issue
• Clear photographs or videos showing the product and the issue
• Photographs of the packaging, if relevant

We will review your request and determine the appropriate solution.

  1. RETURN SHIPPING

If your return is approved because the product is defective, damaged, incorrect, or significantly different from its description, apnacart.online may provide instructions regarding return shipping.

For returns requested for reasons other than a product defect, damage, or mistake on our part, the customer may be responsible for applicable return shipping costs.

  1. REFUNDS

Once your return request is approved and, where required, the returned product has been received and inspected, we will notify you about the status of your refund.

If approved, the refund will be processed to the original payment method unless otherwise agreed.

Depending on your bank or payment provider, it may take additional business days for the refunded amount to appear in your account.

  1. PARTIAL REFUNDS

In certain situations, we may provide a partial refund if:

• The product has minor damage that does not qualify for a full refund.
• The product is returned with missing accessories or components.
• The product has been used or damaged after delivery.

The amount of any partial refund will be determined after reviewing the circumstances.

  1. ORDER CANCELLATION

If you want to cancel an order, please contact us as soon as possible at:

apnacartonline.00@gmail.com

Cancellation requests can only be accepted if the order has not already been processed or shipped.

Once an order has been shipped, cancellation may no longer be possible and the applicable return procedure will apply.

  1. REFUND DELAYS

If you have not received your approved refund after the expected processing period:

  1. Check your bank or payment account.

  2. Contact your payment provider.

  3. Contact us at apnacartonline.00@gmail.com if the refund is still not visible.

We will do our best to assist you in resolving the issue.

  1. HOW TO REQUEST A RETURN OR REFUND

To request a return or refund, contact us at:

Email: apnacartonline.00@gmail.com

Please provide your order number, reason for the return/refund, and any relevant photos or videos.

Our team will review your request and provide further instructions.

  1. POLICY CHANGES

We reserve the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with the updated date.

  1. CONTACT US

If you have any questions about our Return & Refund Policy, please contact us:

Store: apnacart.online
Email: apnacartonline.00@gmail.com